ISO and Total Quality  Management (TQM) at  Dr. Mohan's DSC

In December 1998, Dr. Mohan's DSC had the unique honour of becoming the World's first ISO 9001-2000 Certified Diabetes Centre. This recognition spurred us on to increase our quality activities. It was decided to implement Total Quality Management (TQM) at Dr. Mohan's DSC. Our Senior Manager- Quality Systems Ms. S.J. Parvathi and General Manager & Head-HR Mr. N. Thanigaimani have also played a big role in the implementation of the projects at our Centre.

MILESTONES IN OUR MARCH TOWARDS TOTAL QUALITY MANAGEMENT

-  Quality Management systems started at Dr. Mohan's DSC

-  Quality Standards prepared according to ISO requirements and
   Internal auditors underwent appropriate training programmes.

-  Dr. Mohan's DSC declared as World's First ISO 9002-1994
   Certified Diabetes Centre !

-  Inauguration of Total Quality Management (TQM) at Dr. Mohan's DSC

-  Quality Circle Teams formed and regular Quality Circle Team
   Meetings started to discuss quality improvement projects on
   various areas.

-  Dr. Mohan's DSC identifies 57 TQM projects in diverse areas
   such as waiting time reduction, upgradation of technology,
   housekeeping, improvement in diabetes control, prevention of
   complications etc., all aimed at Patient Delight and Treatment
   Satisfaction.

-  26 Quality Circle Meets have been held so far and 11 projects have
   been successfully completed.

-  Intensified Total Quality Management (TQM) training to the staff of
   Dr. Mohan's DSC

-  Dr. Mohan's DSC re-certified for ISO 9002-1994

-  Dr. Mohan's DSC the first Laboratory in Chennai to receive
   National Accreditation Board for testing and Calibration Laboratory
   (NABL) Accreditation.

-  The Quality Management System was assessed and found to be in
   Acordance with the requirement of the quality standards and was
   certified for ISO 9001-2000.

-  SMART Objectives are set for every dept, where time bound targets
   are set and achieved.

-  The branch at Anna Nagar was audited and Certified for ISO 9000-2001
   Quality Standards.

-  Continuous Quality improvement by reviewing and resetting the
   Smart objectives of every department.

-  Committiees formed for clinical, medical and mortality audit and
   review of these audits conducted on a regular basis.

-  Started co-ordination of manuals for ISO certification of the
   Hyderabad branch.

-  Initialised the action plan for Six Sigma Achievement.